Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. Postponed or rescheduled events will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate refund requests from the ticket seller. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Can Vivid Seats purchase my tickets from me instead? After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. Here are what the top ones have to say. . In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Thanks for your patience. The AAAs rules are available at www.adr.org. (the "Settlement Class" or "Settlement Class Members"). Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If the delivery method changes at any time prior to delivery, Vivid Seats will not charge the buyer additional delivery fees. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. 100 million sold,100% Buyer Guarantee. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You can also email us or check out our FAQs.Well be with you ASAP. Subscribe now. Please keep your tickets in a safe place. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. The hotel gave me a refund for our room even though it was too close to the show date, he says. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. But he couldnt get through to anyone at Vivid Seats. Authorization Form . Himberger lives in Virginia. Warning Related to COVID-19 and Other Diseases or Illnesses. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. . When an event cancels, we will always send you a notice via email with the applicable terms and options. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Philadelphia, PA 19103 please contact our team at Elliott Advocacy through this form. We are the sole interpreter of this sites intended and acceptable use. If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. 2021 Vivid Seats Ltd. All rights reserved. We may, at your request, ask the seller to re-issue your tickets. Were always here to help. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Will I receive compensation if my event is rained out, postponed, or rescheduled? Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. Were always here to help. Then this happened, names, numbers, and email addresses of the Discover executives. If I opt for a refund, when will I receive it? One of them is about the companys ownership. How Do I Find Out if the Event Is Canceled or Postponed? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. To stay up-to-date on the events status, monitor the venues website from time to time. Youve got some Janning to do! Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. We are not always notified if a show is postponed, rescheduled or cancelled. As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. . The two disgraced men have both been sentenced for sex crimes. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. State arbitration laws do not govern in any respect. No, Vivid Seats will not grant you a refund for postponed events. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Cinemark probably wont reopen until July, according to the L.A. Times. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Douglas Himberger would really like to know. Vivid Seats allows refunds under specific conditions. See all 28 articles. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. The parties are not required to exchange selection lists. Thats not funny. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. We are dedicated to making sure every customer is satisfied. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Did the company have to return Himbergers money? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Your continued use of the site following Vivid Seats' posting of revised terms and conditions constitutes your acceptance of the revised agreement. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Heres how to spot it. Why cant I get one? You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Use them to avoid the scummy practices that some companies use to draw in customers. Yes I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. You and Vivid Seats EXPRESSLY WAIVE ANY ABILITY TO MAINTAIN A CLASS ACTION IN ANY FORUM. As our Sales Terms and Conditions state, all sales are final. The best musical instrument is a love triangle. Its going to give more credence to your chargeback claim. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Can a vacation rental host cancel my stay and keep my money? Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Youll also connect with other readers who want to make the world a better place. The exact delivery location for Special Delivery orders will be designated by the seller. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. Our mission is to connect customers with individual ticket holders and amazing. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). You\'ll receive the next newsletter in your inbox. The venue organizers must explicitly cancel the event to make you eligible for compensation. Please provide any additional information about your inquiry. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. What happens now? . We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. Delivery method is not indicative of the type of ticket. and will not be eligible for a refund. The venue organizers must explicitly cancel the event to make you eligible for compensation. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Can Vivid Seats keep your money for a canceled show? Despite the early-season drama, its still (almost) anyones game to win. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Again. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace.