There is equity in the "purchase". I basically told the woman on the phone that I was reading posts about them and they were not good. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php However, you may still be able to get out of your contract by exercising your rights as a consumer. The Sunset Group is a scam with the lowest ethical standards. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. Absolutely outraged! In short, the rule requires the . Please be aware of these types of schemes. - sunsetsales@sunset.com.mx. 2. Sunset Groups ratings and reviews reflect all of these issues and complaints. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. I acknowledge that this consent may only be revoked by email notification to info@timeshareexitadvice.com. The first offer to purchase was around 68 thousand dollars. If youre hesitant about an investment opportunity, do some research before making a decision. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). The first was to continue with the upgrade - which we did not want. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. Sunset Beach Group review: Scam. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. It has now been almost 5 months and I am losing faith they will ever pay me back. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. As a result of this failure, we have not been able to exercise the membership privileges promised to us. In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. This may also include calls and text messages to my wireless telephone numbers. This is multiple scenarios with the same story. My husband and I were scammed also. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. The case status is Pending - Other Pending. The Better Business Bureau is a great way to check if a company is reputable. 1. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. this triggered my PTSD. These cookies will be stored in your browser only with your consent. has a reference to a class action law suit filed in 2017 Mar 30, 2006. If the plaintiff loses the case, no one is compensated. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. Has anyone asked for a review and gotten their contract cancelled? It's a lie. I want to thank all of you for your posts. Can You Get Rid of an Escondido Towers Timeshare? Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. I looked at the internet those properties and added up the costs if bought separately as needed. Some of the lies: We kept telling them that we had some place to go and were late and we needed to leave. We never would have dreamed that the deadline to cancel would be before our 7 day vacation was even over. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. We have the same story as you. I would also be interested in any class action lawsuits or any way to getting our money back. 6. How to Get Rid of Cancun Palace Resorts Timeshare? And they have right of refusal if the owner tries to sell it themselves. Please repost. Our experience was similar: Customer service contacts and company information. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. Fortunately we only joined the club and NOT buy a timeshare. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Sunset Solutions Group consumer reviews, complaints, customer service. Were eager to assist in any capacity we can. We liked going out & trying different restaurants. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. Walking Away From Timeshare Maintenance Fees This will Happen. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! Didn't seem like a bad deal to us. Please don't fall for anything that has Royal Elite's name on it. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. This turned out to be a Big Mistake! I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. 2. Update: Did get my money back from the credit card company, was sent to a collection agency. Janet in Vancouver. Login. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. I refused to proceed and insisted travel package detail. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. We hope this article has been helpful. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. How to get rid of Avalon Vacation Club Timeshare? Take action now! They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. 5 minutes of your time could help you resolve this nightmare once and for all. Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. I live in Australia. Consulting. I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . Thanks. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. You can also try to sell your timeshare on your own. Very unusual procedure. Sunset World Resorts & Vacation Experiences - Lose our money and peace of mind! This was also to be used for rental purposes to provide rental income for our timeshare as an investment. Has anyone been affected by them via a lawsuit or credit ding? Please read and let me know what you think. We discovered tons of Timeshare Compliance reviews validating these services. Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. I am writing this complaint to warn every potential buyer of this horrible business and to hopefully bring total resolution to our experience. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Sunset Group is a family-owned timeshare developer. They accepted this and said they would process the paper work and credit our accounts. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. I am sure this will cause them to threaten a law suit and other tactics. Have you been able to get any resolution? However, there are a few options available if you want to get out of your contract. The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. Ask to use the internet to download the real form from the IRS. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. Our "VIP week" couldn't be booked at all. By continuing well assume youre on board with our privacy policy. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. zillayh@gmail.com, We are also victims of Sunset Group. when we went to the sellers office we were told they do not buy back units. I totally regret this. Don't let them get away with it! Let the truth be known! I feel Sorry for those who have suffered from this kind of scam. Sunset Riviera Maya One of the world's premier ecotourism destinations, Riviera Maya has 80 miles of pristine beaches, world-famous coral reefs and fascinating Mayan treasures. we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. Be the first one to write one. That night I googled them and saw a lot of bad reviews about them . Then she had someone call me to close the deal. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. They tell you lies to make you buy their packages. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? It does not guarantee you any actual access to a room for any amount of time. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. This may also include calls and text messages to my wireless telephone numbers. The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. May 22, 2010 @ 12:56 PM). It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". Guess what? Same issues here, please let me know if you found solutions or atty, or any lawsuit. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. You can try to sell your timeshare or give it back to the company, but these are often difficult and time-consuming processes. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. sunsetgrouplies@hotmail.com. Do not purchase a time share with this company. Each of its hotels has its own unique style and provides guests with an unforgettable vacation experience. Sunset Lounge lawsuit heads to court while venue continues to sit empty. The last thing you want is to hand over your hard-earned money to a scammer. So would I Earl. We finally caved in and agreed to meet the last day that we were there. . Other than flying over and disrupting their sales with leaflets to potential suckers like us. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. I only get emails. Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. Now the Sunset Group threatens us with a collection agency and is attempting to ruin our credit. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. The first offer to purchase was around 68 thousand dollars. If they try to weasel their way out of using one, that should be an immediate cause for concern. She added that the package is a great value, that it is transferable, and has no expiration date. It does not say what "services" are. Just a thought. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. www.sunsetscam.com. They promise you everything and deliver NOTHING! Me and my mom were mislead and not they said our membership cancellation is not valid. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, Signed, If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. I have been trying for months to speak with someone on the phone. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico Hi! We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. These are more complaints about this resort: We would alert against working with companies that have been known to scam individuals. We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. We were sucked in by their promise to get us a balcony for an inside cabin rate. Cancel RCI and Interval International Membership? Now that my husband has passed away & I had a stroke, I cannot use & pay the fees! please ask me how: maintenancefee@sunset.com.mx". After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Search Close. We only recommend companies with high ratings and strong track records in the industry. Beware of timeshare scams in Mexico! There is nothing stated in the contract Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. Or you can fill out or form on the right side of the page. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. We told them that we were there to relax and did not want any meeting. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. Necessary cookies are absolutely essential for the website to function properly. Our team couldnt find any proof that Sunset Group offers an official exit program. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. sunset group / fraud and dishonest. We couldn't get reservations 9 months in advance. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. Legitimate Exit Companies that Buy Timeshares? In reality, all-inclusive is mandatory for usage at all their Cancun locations. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. We are in the same boat and now they are threating us to ruin our credit. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . Youre not the only one wanting to ditch their Sunset Group timeshare. We signed yesterday and they said we cant cancel it. www.sunsetscam.com We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. They refused. After a lengthy and compelling presentation given by Jose Luis Hernandez and Patricio Muldowney, my wife and I agreed to purchase a membership. Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. Filed March 20, 2017 Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. they will admit that trading your private residency with someone else costs $189 each time. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. Search. however we only have 1 contract unsuspecting guests need to be aware of the fact that the resorts are ruthless and when confronted they refuse to respond so you cannot get any further in your complaints. "You get a detailed email after paying for the package, there will be a link where you can make your payment". How did it turn out for you guys? These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. 9. Lie #3. Overall makes it challenging to cancel their contracts. Interclub transfer was not just an even exchange for only $89 as presented - instead Sunset tacked on additional fees that basically came to the full price of a week long hotel rental at an Interclub resort. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". We also suggest never working with an organization without first having everything recorded in an official agreement. That was enough though. Thanks! 7. How to Cancel Hyatt Residence Club Timeshare? We did so and provided proof of our claim. FBI are investigating on that matter for international crime. These companies specialize in helping people just like you get out of their timeshare contracts. 2. You dont need to go through the process alone our company is here to help! This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. but this timeshare by Royal Elite/Sandos. Then told her I know they are scammers and not to bother me anymore. I have a duplicate copy of that . I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. Unfortunately we didnt realize we were being scammed until later. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. 3. I have collected evidence to support the claims of thousands of people deceived from this company. They had already charged my credit card for the deposit. I bought their package and regret it very much. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. I cannot even sell mine for $1. You also have the option to opt-out of these cookies. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. You dont have to go through the process alone there are people who can help you cancel your contract for a fee. i personally would beg to differ. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Hopefully USA will read all of these issues; FBI please help . http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ I can't begin to tell what a horrible experience it was. There are other, more reputable companies out there that can help you cancel your timeshare contract. the marina which is not even built yet was one of the best though. We only suggest companies with high ratings and verified customer reviews. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. We finally were contacted by a person named Rosalia Silva Campos. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased.