Serve a welcome glass of Champagne upon arrival to your cabin. Mountains and beaches look so much better from a penthouse view. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line ft.*, the Deluxe Owners Suite pampers up to six guests. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. Whatever you decide, your first evening onboard is just the beginning! You will interact with your butler inside your cabin or pass him in the hallway as you walk to and from your suite. Minisuite is a balcony room with a slightly bigger bathroom. I didn't ask for any other meals in our room on that, or any other cruises. You did not book a suite. Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. Butler/concierge service: - Norwegian Cruise Line - Cruise Critic Community Operating as a payor-agnostic, wholly owned subsidiary of Humana, our . Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. The Courtyard area has a mix of lounge chairs and seating for guests to enjoy. After the party, they will clean your suite while you enjoy the ship. Next morning I could hobble so was able to go to the restaurant albeit slowly. In the envelope are special luggage tags (I will discuss this next) and a letter requesting any special requests. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! Champagne, custom selection of liquor, fruit, bottled water and sodas. Started June 21, 2021, By Even if the ship is new, it is part of the adventure to find your way around, even when dragging our luggage. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. The Haven venues are designed with a relaxing atmosphere, and provide guests a space to get away from all of the excitement onboard the other parts of Norwegian Cruise Line ships. Guests will need to use their keycards in order to enter The Haven complex. Meaning if you never use them or call them they aren't being productive. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. Full Time, Part Time position. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Started August 27, 2021, By They also receive priority boarding on embarkation day and express debarkation. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Booking a suite is a pricey endeavor but it can be worth it with all the perks you'll receive: an included premium beverage package, prepaid gratuities, $300 per suite onboard credit to spend on the ship any way you like, free Wi-Fi and a personal butler. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Have your butler arrange a culinary feast in your dining area. Here is a thread from somebody that is doing the Haven for the first time - not sure if you are in the Haven, but there are comments about the butler there. LauraS Are drinks packages worth the price? CC Help Jenn They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. the escort onto the ship has failed both times we sailed in suites. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Compare the cost in points or miles to cash, and see which option is best. These Guild of Professional English Butlers are among the best anywhere at sea. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. We enjoy eating in the restaurants more than we would the room. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. The thought was that the Butler and Concierge services could assist with making it more enjoyable for them. Assists with priority access to tenders to shore. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. For immediate help, please contact Heather directly: 630-779-9301 or : Why You Should Consider A Holiday Cruise This Year. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). one night we stayed in to watch one and ordered pizza. One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. Butler service is most commonly found on small ship luxury cruise ships such as Regent and Silversea. I think he'd be too busy around at yours, thank god! The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. Use them, and reward as appropriate. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? This is a question that we are often asked by guests. He said "Let me bring dinner to you" and I was glad of the offer. Job specializations: Real Estate/Property. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. . While this is not a true pro-active butler service, it is a major step above a loyalty lounge concierge. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. Everything You Need to Know About the Haven on Norwegian Prima **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. CC Help Jenn Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Your personal stateroom butler will unpack your luggage, pick up your laundry, pour glasses of champagne upon your arrival and serve you in-suite afternoon tea. We asked about 4 times for special treats as we were having visitors. I only did it that time because he came to see me as he had heard from our steward and wanted to see if we needed anything. The Best Cruise Concierge Programs - Cruiseline.com This applies even at Tender ports. Started August 27, 2021, By As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. Luxurious Accommodations on board Norwegian Bliss Private Sun Deck exclusive to Haven Butler Available Around the Clock Throughout Your Stay Private Haven Courtyard LEARN MORE The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. I thought our room steward did the cleaning and turning down/making up. You may arrive to find a fresh bowl of grapes in your cabin after a long day ashore. The first time I let the butler spoil me since I was a suite rookie. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. If the ID card is bad it gets worse. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. DECK 17. Cruise butlers aren't magicians and they sadly can't cause seas to be less rough or clouds to go away. All Rights Reserved. Whenever I check into a cabin with butler service, the first thing I ask is: Does this ship have bitter lemon and can you fill my minifridge with it? Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. and I hope that NCL doesn't do any tinkering with it. the grandson had a meltdown and dad went to the room. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. Perhaps youll find yourself at one of the lounges enjoying some live music, or maybe you just feel like slipping into your pajamas and enjoying a quiet dinner en suite, delivered by your Butler? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.cruisecritic.com/articles.cfm?ID=345, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Fine linens, feather duvet on stateroom beds, and a pillow menu. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. We've booked a suite next year, a spa suite. For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. Haven butler.. what do they do - Norwegian Cruise Line - Cruise Critic You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. //Norwegian Sun cabins and suites | CruiseMapper I love Schweppes bitter lemon, but it's not distributed where I live. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. But if youre cruising The Haven, youre in for a special treat. We offer cruise news, tips, and deals to help make your choice to cruise the west coast an easy one! What You Get: Passengers sailing in The Haven and full suites have a 24-hour butler at sea, but the VIP treatment begins before priority embarkation: The shoreside concierge desk ensures your dining and entertainment, shore excursions, and spa and salon appointments are arranged in advance. ft. If you have the opportunity, try out a cabin category that offers the assistance of either or both types of crew members and then you can decide for yourself if access to them is worth the extra money. You want to create something your, As we enter fall and the weather starts turning cooler, you may be thinking about finding, What is a repositioning cruise? Windstars 2023/24 Middle East program kicks off in November. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Uber Cash and Uber VIP status is available to Basic Card Member only. However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. Some folks may imagine their butler to be like those they've seen on TV while watching Downton Abbey but there is quite a range of how they will interact with guests. What it takes to get concierge lounge access on a cruise ship Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Butler and Concierge are not included in the Daily Service Charge. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. Concierge Job Phoenix Arizona USA,Real Estate/Property Tipping the butler and concierge in the Haven - Norwegian Cruise Line DECK 20. This includes classicly-styled professional english butlers on Silverseas to a more fun and modern Royal Genie on a Royal Caribbean cruise. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. NCL Suite Butler and Consierge - Norwegian Cruise Line - Cruise Critic Helps make restaurant, spa and shore excursion reservations. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. reservations; show reservations and seating and other technical management issues. window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; Having a staff to take care of your every whim at home might cost hundreds of thousands of dollars but for a one week vacation it might be worth it to live like a VIP and never have to lift your finger. While it may seem pretty incredible even with just these perks, stay tuned for my next article to read all about Norwegian's Haven-only areas. Thanks to all. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. Unwind in your own stylish space, featuring a living and dining area and the option of extra bedding to sleep up to four* guests. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine). Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Related: Are drinks packages worth the price? The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! Put your requests in but be aware that sometimes the service from them will not be instantaneous as they may be helping/serving another guest. Watch the horizon glide by from expansive private balconies. With up to 875 sq. The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. What You Need To Know About Cruise Butler Service On Different Cruise Lines There are certain times of the day such as breakfast and early evening when they can be very busy. This stateroom type features relaxing and luxurious spa decor. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. Hello all, my parents (90 and 77) still enjoy cruising. Thanks so much for the "informative" feedback. Phoenix Concierge Services - One Concierge During this time he will be listening for cues as to what type of muffins you like in the morning, if you prefer drip coffee or capiccino, and what shows you are hoping to attend while onboard. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. By The first thing right after checking-in (Registration) is a butler personal escort on board to your stateroom if. The magic starts before you even board the cruise. ft.*, your Family Suite sleeps up to six* guests. I would have found that to be unacceptable too. On the penultimate day we had 3 visits with "I hope you have enjoyed the service I have provided!!". Norwegian Encore Deck Plans, Layouts, Pictures, Videos On port days your Concierge will arrange for you to be escorted to the gangway for an express exit, bypassing all the lines of guests waiting to disembark. Started June 21, 2021, By Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. Ours is a mini spa suite by the way, Night night. Mobile phones that can be used throughout the ship (this feature is exclusive to the following ships: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, and Norwegian Epic). As first time suite passengers enjoy the services offered - on the next cruise. the concierge will ensure you get priority check-in and departure as well as priority tendering to port. While cruise lines may deputize their concierges to do slightly different tasks, here are the sort of things you can expect a concierge to handle on your behalf. Fancy enjoying breakfast while taking in a sunrise over the ocean? As each course came out the butler delivered it to the room. Therefore, most passengers generally tip with cash. Let's take a look at cruise ship butlers and look at how the offerings on various cruise lines differs from one to another. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. Explain the pillow menu and deliver your selections to the room. To add to the above, your butler and concierge are shared with other guests. I have found the concierge to be hit or miss. At a couple of the ports where lines were long to get on, many of the butlers were out working the line, looking for their guests. Perhaps you're poolside and decide you'd like to have lunch delivered to the suite, a quick call to your Butler makes that happen. Which Cruise Ships Have Butlers? | Cruise Critic Some lines, like Silversea, have a butler for every suite. Enrollment required. I hope those neighbours tipped him well as he was so devoted. fortunately, we knew where to go and were very familiar with NCL, but had we been first timers, and had not researched, we most likely would have missed embark day lunch at cagneys. Suites & Penthouses | Norwegian Cruise Line Retired Asst. Spanning and impressive 6,694 square feet. LOL! The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. Powered by Invision Community, Also I was told my last cruise they give you those cordless. These stories will help: A beginners guide to cruise line loyalty programs. Also I was told my last cruise they give you those cordless satellite phones for a reason. Copyright Cruise Blog Media LLC 2023. If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. 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Another thing to consider doing is to fill out Hero cards for the workers. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine.