10/10 will not be using footasylum again. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! In November 2022 I placed an order with FootAsylum and it never came. We spoke to Footasylum's senior leaders . That is great news that they arrived a day early!We hope to see you again very soon. I have sent them back the undamaged trainers in a damaged box as I received them. If you don't like it, leave. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Shoved the card machine into our face. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. You will receive a verification email shortly. Shocking service avoid disappointment. | Read 2,661-2,680 Reviews out of 55,033 After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. A simple full refund is all I wanted from the first time I was messed around!! Here are 8 tips for writing great reviews. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. We hope to see you shopping with us very soon. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Manners cost nothing. Take care!Thanks,Rebekah. Footasylum is a leading UK retailer of fashion streetwear and sportswear. First and last time I will use this company. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Get your sneaker fix anytime, anywhere with the Footasylum app. Greater than 82% of reviewers feedback is Footasylum returns process could be better. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Greater than 37%. Thanks,Rebekah. Easy! Anyone can write a Trustpilot review. Thank you so much. Suggested companies are based on peoples browsing tendencies. Footasylum. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. AVOID THIS COMPANY!!!! Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Totally shocking service in regards to a faulty item that they . Easy! Wow! I would avoid at all costs. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Package allegedly dispatched on 11th December and now reported as list in transit! One very disappointed son this Xmas! Purchased 2 pairs of Salomon trainers in different sizes. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. We hope to see you shopping with us very soon. We often link to other websites, but we can't be responsible for their content. I would definitely recommend and will be a returning customer. Manners cost nothing. Perfect from start to finish. Footasylum Discount Code: 10% off Everything. - Mel, posted 7 months ago 2023 Trustpilot, Inc. All rights reserved. Please refresh the page and try again. Customer Service. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Change of mind returns accepted. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Ordered almost 400 worth of clothes for my son on the 12th of December! Rolling eyes, rude attitude. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. I have worked in retail for over 15 years. Ordered Nike trainers. I can't even point the blame at one member of staff because they were all terrible. Email and text communication was prompt and efficient. One very disappointed son this Xmas! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Please note that we may share your email with the company to verify your order. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Only response was we would receive a call within 8 hours - that was two days ago! This is the last thing I buy from footasylum from here on. How long does Footasylum take to deliver? - Reviews Unable to get in touch with anyone from customer service to resolve issue. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Order placed on Monday standard deliver paid for and the parcel arrived the next day. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Asked for a pair of trainerscould not even tell what the guy said. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Heres how it works. Footasylum exchanges are only available in the UK. Totally amazing service cannot fault. 10/10 will not be using footasylum again. Claim your profile to access Trustpilots free business tools and connect with customers. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. very helpful as Liverpool didnt answer the phone. Start your return online at the Footasylum website. By continuing to use this website, you agree to the use of Cookies. Here are 8 tips for writing great reviews. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Get Discount. Footasylum on the App Store The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Which are the instant chat and the WhatsApp!! They also offer a WhatsApp device but it doesnt work. Great sale and super quick on delivery. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Replies to negative reviews in < 24 hours. very helpful as Liverpool didnt answer the phone. One star as there is no 0 stars. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Received 2 small refunds for I don't know what! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. A simple full refund is all I wanted from the first time I was messed around!! Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Was my daughter's main present - I'll never use this establishment again and urge others not to as well. 2023 Trustpilot A/S. That is great news about the fast delivery.We hope to see you again very soon. By using a. Will not use again. Get FREE UK delivery on all orders over 60 and FREE UK returns. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Great sale and super quick on delivery. Leave this blank if you'd like to publish your review anonymously. Also it was delivered to Republic of Ireland avoiding customs charges. Gain access to Footasylum UNLCKD through your main Footasylum account. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. The kind your customers really want. To contact the Footasylum customer service team, start a live chat on the website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If this was my store, they would all be sacked. The North Face. You will be contacted by email to verify your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Footasylum doesn't deliver on Bank Holidays. Thank you for signing up to . Get 60% off instantly: Footasylum discount codes } Finder CA Footasylum Reviews | Read Customer Service Reviews of www.footasylum Greater than 75%. In just a few steps, we'll have it sorted. Anyone can write a Trustpilot review. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. 28 Feb. Up to 60% off at Footasylum during the half term sale. Giving one star so I can leave this review. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Subscribe in print, digital, or a great-value bundle. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB I was taught to value customers, no matter what job I was in. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Replies to negative reviews in < 24 hours. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Read Customer Service Reviews of www.footasylum.com - Trustpilot For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Keep up the good work Terry!Thanks so much.Tanya. Read Customer Service Reviews of footasylum.uk - Trustpilot Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? There was a problem. Courier. Ordered standard delivery, was dispatched the next day & arrived the day after. Verification can help ensure real people write reviews about real companies. Great to hear that the parcel arrived so quickly. They have scribbled size 7 on it. We are so glad to hear you are happy with the service. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. OL10 2TA. Christmas Gifts | Christmas Gift Ideas | Footasylum 124.99. Date of experience: January 04, 2023. 1. Newsletter subscription. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Very disappointing.Would never order from them again! Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Never again. All in all, satisfied with my purchase and dealings with this shop. Giving one star so I can leave this review. Will definitely be ordering from them again. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Companies can ask for reviews via automatic invitations. They have scribbled size 7 on it. Useless. Read Customer Service Reviews of footasylum.uk - Trustpilot Help future customers by talking about customer service, price, delivery, returns & refunds. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Ordered coats for 2 of my sons in the sale. Find out how we combat fake reviews. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. No greeting, no please, no thank you. My son lost out on his Christmas presents as a result. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Ends: Tue 28 Feb 2023. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Still over 300 down! That is great news about the fast delivery.We hope to see you again very soon. Asked for a pair of trainerscould not even tell what the guy said. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. In just a few steps, we'll have it sorted. Order placed on Monday standard deliver paid for and the parcel arrived the next day. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. OG Stack Longline Puffer Jacket. It needs to be unworn or unused and still have the original tags.