Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. Some shoppers might be looking to bargain, so be prepared to negotiate. Tip 2: Try to get as accurate of a shipping weight as possible on your listings, especially if you're selling frequently (either look up the original item online to find the weight, and/or invest in a postage scale). However, there is no guarantee that the sellers and buyers on it are also trustworthy. Like other sites, you simply upload pictures of the item, along with a description and price. I understand that the resolution or answer given does not favor your end for now. Thanks Erica (and Julie) for posting/sharing your experience. This could include: "Imitation Apple earpods" My son does not have his item or the payment for it. your own option. I purchased a pair of boots on the Mercari site that were list mens size 9. Never send items directly from the manufacturer (avoid drop shipping). OneShop also functions as your virtual assistant that works 24/7 to improve your reach by automating shares, follows, and more! Mercari has buyer protection in place to keep the buyers safe. A warning to sellers : r/Mercari - reddit At least one of them has been relisted at a higher price. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Fire, flood, etc. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. How to Make Money Editing Videos in 2023 (Ultimate Guide), How to Make Money on Upwork Without Skills (11 Best Gigs), How to Make the Perfect LinkedIn Profile (Career Expert Tips), How to Invest in Real Estate without Being a Landlord, Biggest Resume Mistakes People Make & How to Avoid Them, What is House Hacking? That is a VERO item. Prohibited Items - Mercari: Your Marketplace Violate the Terms of Service multiple times, Have questionable activity on their account, FDA restricted items such as vitamins, diet products, home remedies, and homemade cosmetics (anything ingestible), Counterfeit goods - items in violation of copyright (ex., fake designer clothing and accessories), Weapons or anything that can be a possible safety hazard, Items with inflated prices listed to profit from a tragedy (ex. What's With The Little Bags Man!! - YouTube At the cost of those of us that have not stood up and challenged them. Mercari will email you a shipping label. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Sure, I save 10% on fees, but I'd rather pay the 10% to eBay for peace of mind knowing their customer service and model provides better security for both parties. Please, I wont even collect from some of them because they are so nasty its not worth it. Moreover, you can also sell your unused items here. plus it's not like the person who decides whether to say it's authentic or fake is an expert on the item, perhaps sending them proof on where you got them and all that can help, i haven't sold anything since the shipping rate update, been getting quite a lot of new buyers that low ball like crazy that increases offer by $1 each time until i told them no. Note: If a purchased item is reported as stolen, a demand for return may IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. Obviously you know nothing about the truth behind Mercari. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. Look at other listings to get an idea of how much a particular item sells in the market, but be careful not to sell your item too cheaply. First one arrived and would not power up. ConfidentCandidate96 6 mo. The seller has no control at the delivery level and is not required to refund the seller. Thanks Sammi for sharing your experience! Sellers have no protections. Congratulations! I even sent their rap sheets. To resolve the account suspension issue, you must contact Mercari customer service. Any issues or concerns are met with a canned response. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? This being the case, if the company noticed unusual activity on your account, it would suspend you. with copyrighted characters, brand logos, etc. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. No, Mercari does not sell fake products. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I ordered an item and they said they notified the seller and Im out my money because they never sent it. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. Successfully sell Food and Candy on the Mercari App and Website for Small Business Sellers. These people who fenced have felonies for theft. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. You cant write a review until you confirmed receipt. confiscated according to the regulations of the Code of Criminal Their shipping is HORRIBLE. Mercari doesn't care about the replica sellers. E-cigarettes, e-hookahs, or other vaporizing instruments that contain Describe if there are any drawbacks to your item. You can of course flip items too: buy something online you will later sell for a higher price. 2. You claim the buyer lied to me about receiving the item.. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. such as: Ebooks, PDF files, user generated content (UGC) or items for online They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. This comprehensive guide is split into sections for easy navigation: If you want to sell stuff quickly, Mercari can help you sell items faster than any other platform out there due to their streamlined selling process. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I am completely committing too spearheading a class action suit. Policies are misleading and they dont follow through with buyer protection. Happened to me too. Helping people live life on their terms by demystifying entrepreneurship and money. Its an unfair practice in my opinion. Describe the items you are selling in detail. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-mobile-banner-2','ezslot_14',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0'); Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. If you get your account suspended because of any of these products, be sure to revise your listings before you get suspended from other platforms like Etsy, Amazon, or eBay as well. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. All rights reserved. The button fell off as well . Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Last week I was reported for counterfeit items and my account was suspended. I live in ID and that was the address on the order. New tracking did not show up, so emailed again. How to ship on Mercari will depend on which of the four methods you selected, but in any case its very intuitive. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. On the 9th Mercari responded the following: On the second and third listings, I clicked add to cart, checked out immediately, and then the sellers cancelled the transactions within minutes of paying the full asking price. I provided all the details to Mercari and they didn't further investigate the seller. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. It is essential to note the item ID found in the message you received about the removed listing. Take note of items that you can't sell on Mercari. I have not taken any action this just happened. But they give you 3 days to rate them. What outrageous lie and l want something done. Mercari sucks IMHO! Once a sale is made, Mercari holds the sellers payment and takes. Seasoned sellers send out offers every week if not daily to nudge interested users into purchasing. The Mercari app is one of my favorite places to sell designer shoes. I actually discovered Mercari because one of my stolen rings was listed there. I purchased a shirt from a woman claiming to be from New Jersey who said she had a lot of luxury goods that were authentic and was cleaning out her closet so she was selling an older model gucci shirt for $326 That still had the tags and receipt . I would think it would be on the buyer to know beforehand exactly what type of lens they need. Heres a reward in the form of a 10% discount code on your first month ofCrosslist (add during check-out). The possible price range available on Mercari is between $1 and $2,000. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is.