collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Suggested companies are based on peoples browsing tendencies. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Maybe they could squeeze in another floor mat area near the gym balls. However, you are likely to be ignored. 1/pool too cold to use from me joining in November to February. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The gym in Luton in Parkstreet are forever changing staff . This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. They are young, inexperienced and basically don't want to be there. They offer classes which I have found very useful for my weight loss. Pool full of screaming kids. But the other equipment makes up for it. Join the 271 people who've already contributed. How many stars would you give TruGym? The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. AVOID LIKE THE PLAGUE. Not a problem there are always teething problems. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Your experience matters. Poor customer service and conflicting information provided by staff! Here are 8 tips for writing great reviews. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Management ineffective and ambivalent. Correction: non-existent customer service. Waste of money. The staff, although minimal, are friendly and helpful. Graham. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Gym was great but suddenly closed down with little more than a note on the door. Lots of equipment to use and is open to everyone. Bring back Les Mills Body Combat please! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Plus side, plenty of cardio equipment. If you are looking for fluffy towels and a 5 star experience this is not your place. And the price is ok.Over all not impressed with the gym at all. Find out how we combat fake reviews. In the first instance contact your local gym. Your experience matters. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Trugym is just at the level that suits me. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. This suggests to me that they know they are not up to date. Save your money, go elsewhere. Literally just paid for a day pass as the website said they were still open at stevenage. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Joke of a place. Joined for a month at the Keighley branch in August 2013. Here are 8 tips for writing great reviews. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. It goes against our guidelines to offer incentives for reviews. But I suppose you get what you pay for. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Absolute disgrace of a place rude obese staff. This is when we could get in the pool from February. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. 2023 Trustpilot, Inc. All rights reserved. I've asked for head office details and the staff tell me they don't know it. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. No on-duty lifeguard (is this actually legal!!!). | Read 41-60 Reviews out of 265 I then get an email in May saying I would be charged 14 per month. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Your experience matters. Its hard to believe this is actually a trading company (for now!). We also ensure all reviews are published without moderation. A nice gym and I enjoy my early morning workouts. This company doesnt care about its members, its purely about money for these people. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Staff on the phone where rude and abrupt and not helpful at all. You buy cheap equipment and take months to repair broken ones. I joined truGym last week in Maidstone. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. | Read 61-80 Reviews out of 237 It does seem that there are other members who have also not been refunded. CON's / The gym is a mess! Anyone can write a Trustpilot review. Your experience matters. Anyone can write a Trustpilot review. Absolutely flabbergasted of the audacity and attitude she had with me. They definitely make it difficult to contact them through their website. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. With an attitude like this it will surely be closing down soon. Find out how we combat fake reviews. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Your experience matters. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. The staff are more interested in their weekend plans than theirmembers. They now refuse to refund monies taken. If you like swimming, prepare to be hugely disappointed! The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. The machines, if broken are repaired quickly. Your experience matters. This gym offers friendly staff with excellent personal trainers. For businesses Categories Blog. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Would definitely recommend to a friend especially with the ladies only facility. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Most of the equipment is very old and remains unfixed for long periods of time. False advertising! Anyone can write a Trustpilot review. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Its not worth the money that I am paying now. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Your experience matters. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. So far, an excellent option for a gym considering the membership prices are cheap. Correction: non-existent customer service. Great equipment and when broken is fixed quickly. Training and fitness levels catered for the individual. Find another gym do not get involved with them. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. as a regular memeber of this gym i feel it as it is my responsibility. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Find out how we combat fake reviews. This gym is great! They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Pay a little bit more and go somewhere decent ! trugym customer service. 2023 Trustpilot A/S. After a few weeks of this i started to get upset. Anyone can write a Trustpilot review. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. No matter how many times I try to contact them I never get a response. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. How many stars would you give TruGym? I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consistently fail to keep to their own opening and closing times. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. There were a lot of guys when we went waiting outside. Once my payment went through I got an email saying that they are closed. Awful!!! Here are 8 tips for writing great reviews. the recent cctv cameras introduction is also not only bothering me but most of us who cover. I use both the free weights, machines and also classes. Staff are mostly friendly and it's well worth a visit. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Don't join this gym. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I tried to speak to the gym they said there was nothing they could do. The timings of the place are good too accommodate all women there. Any attempt to contact head office is ignored. Staff were non empathetic and unhelpful following the incident. I got nothing. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. Needs improving but here is hoping it gets there! Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Thanks. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. In reality this was my experience. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. In the meantime, they have been taking money out of my account. The number for the centre was not being answered, neither were emails. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. | Read 101-120 Reviews out of 258 Be proactive by paying attention to the customer's needs and offering help or recommendations . If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. | Read 21-40 Reviews out of 266 Been coming here for many years and have always found the staff very pleasant and welcoming. The staff are always so friendly, helpful and encouraging when you need it the most. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . It was ideal as there is a Friday class at 5:30. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Not sit there and eat cakes.Ridicules customer service overall. I use both the free weights, machines and also classes. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. 2023 Trustpilot A/S. They now refuse to refund monies taken. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Trugym luton are refusing to refund me 200 of my hard earned cash! THE WORST customer service i have ever had the misfortune to encounter. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! You can never get a response from customer service. townhomes for rent in pg county. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. I paid for a year membership and at that point had several months left. I was asked if Id like to suspend or cancel my membership. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. How many stars would you give TruGym? The most important rule in providing excellent customer service is to be friendly. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Other that that-a good gym. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. How many stars would you give TruGym? The day before, my payment had been taken. It goes against our guidelines to offer incentives for reviews. It goes against our guidelines to offer incentives for reviews. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Would definitely give more stars if I could! We use dedicated people and clever technology to safeguard our platform. They definitely must have known about the closure. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Understandably very angry!! Verification can help ensure real people write reviews about real companies. so you can relax after your workout. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. They are still charging me 6 months later and now have sent me a bill for over 50!!! Absolutely shocking customer service. Finally. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Now they demanding me aggressively to pay 225 bc of THEIR mistake. We use dedicated people and clever technology to safeguard our platform. The company needs shutting down. So unprofessional. Your experience matters. The staff are friendly and the gym is very tidy. Date of experience: 10 November 2022. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. One good search would have warned me but I was dazzled by the google and facebook reviews. Terrible service. This hasn't happened and all attempts to contact them regarding this is being ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Very clean with a good atmosphere and equiptment maintained to high levels. Join the 270 people who've already contributed. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. A positive and social environment to train and meet people. Absolutely shocking customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Consistently fail to keep to their own opening and closing times. I signed up back in August, waiting absolutely ages for it to open. Dreadful management of memberships Id avoid this company and invest elsewhere! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Great gym that everyone feels comfortable and Staff are an asset to the place. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Like a sauna. They've also had bad reports in the paper. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Bit apprehensive being a female in my 50s. Head office failed to respond to emails! 14 Customer Service Resume Examples for 2023. All rights reserved. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Join the 261 people who've already contributed. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I've always felt so welcome at TruGym and enjoy making my daily trips. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I'd be in two minds about renewing my membership next year. Your experience matters. My branch shut down down and I never received a membership refund. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Fuming to be honest. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Staff are the ones who represent the gym and are suppose to behave in a professional manner. If you want a real Les Mills class, or any customer service, go to another gym! 0 star! However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The trouble is they use crooks to process their member's payments. there are no fitness classes like totally shredded in the evening. Cancelled after one year membership. We use an external company to collect, manage and process direct debit payments. Completely recommend this gym for any women that are looking for a great gym for good value for money. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Join the 266 people who've already contributed. why would you not notify any body ? Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. This was a friendly gym in Boston Lincolnshire. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. The evening staff are very welcoming and friendlly. We also ensure all reviews are published without moderation. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Companies can ask for reviews via automatic invitations. Im going to have To cancel direct debit. Here are 8 tips for writing great reviews. Be friendly. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! !What a disgrace. Worst customer service ever have not had one reply to my messages or calls!! Would definitely recommend to a friend especially with the ladies only facility. Huddersfield gym- horrible service, old gym equipment. Don't trust the staff at face value. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. | Read 81-100 Reviews out of 264 Great for all ages, shapes and sizes! It said I should hear back within 48 hours. Join the 242 people who've already contributed. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. For example, you can easily set up automatic payments, so you're never late. How many stars would you give TruGym? It goes against our guidelines to offer incentives for reviews. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Anyone can write a Trustpilot review. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! a nice open plan gym. we were never told about it and there are no signs of cctv anywhere to warn us. Management is awful only good thing about trugym . If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. No warning, no contact via letter or email. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting.
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