Explain it to him like you explained it to us. . Answer (1 of 4): Hi. People are getting desperate, violent and all kinds of other things lately. Yet fight is not over, lets see what happens next. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Is there any point in doing that? Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I have sent the item you ordered to the address on file with ebay. Once payment is confirmed you ship it promptly. You must be new here, in this sub anything and everything is a scam ;). eBay somehow refunded the buyer automatically when the return was delivered. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips I have no idea how to get on the phone with a live human being? I recently had the same experience. There is so much scamming going on Ebay, Sellers dont have a chance. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I think most first-time eBay buyers create their account the same day they place their first order. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Ebay always takes out the fees and send the remaining money to the Bank on file. There's usually another new label then. We had a top where it was returned with snot. Put your blame where it belongs with Chinese sellers! If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Theres no possible way I sent the wrong item so hes trying to scam me. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I know they will get their refund, but should I inquire at all? 1. In this case, the purchase may be completed without flaw. I sold 4 of the same items. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer I did all of this. Omg I JUST heard that same story!!!! Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. They will call the number you have on record for this account, so make sure that's correct before you start. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. How Buyers Scam Sellers on eBay (A Decade of Scams) Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Those labels are a lot bigger and I never cut them to a smaller size. You're not supposed to be liable for anything that happens to it after that. A buyer happily purchases your item. 04:28 PM. That necklace couldn't have come from me. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? They needed his phone number but I did not have it. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on I suspect someone may have been tampering with mail and package in the delivery system. Solved: Buyer claims an authentic item fake - PayPal Community Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Remember to be persistent when you are in the right and can prove it. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. 01:24 PM. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Copyright 1995-2023 eBay Inc. All Rights Reserved. Do not do that. Buyer says item not received, Royal Mail says delivered - EBay This scam is a new twist on the offer of overpayment. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. You can always appeal later. 09-10-2020 Hey Im kind of new to mercari and Im really nervous. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Buyer gave wrong address, and expects refund, who - The eBay Community In order for it to work, sellers must provide proof of item delivery. 06:46 AM. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago They then go to Etsy and order the item from me at full price using a suspect credit card number. They readily cooperate with law enforcement. Sizes: XS to 2XL. You can report an issue with a seller to eBay directly here. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Select Order Not as Described. Plus get a receipt from USPS. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. Common eBay Scams: How to Spot and Avoid them - Comparitech Check all items upon receipt. Tip There is no way to dispute a transaction once its finalized in this way. Yup pretty much. What would you do? 'However once the seller has received the item back, eBay can then step in and review the . The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Strictly No RETURN NO EXCHANGE policy. I agree. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Can Usps Tracking Be WrongPost Office have such a horrible . Poshmark Listing Not Found After Purchase - The-keratin.de I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. eBay is very aware that scams occur on the website. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? If you play nice, they will just tell you that it's too bad and part of business. The online auction site launched in 1995, and scammers have used it ever since. If the shipped item was sold for under $750, delivery notification is adequate proof. Thanks for the reply. Should I try to see if it was mixed up with another package? Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. An option to dispute the refund and report the buyer will appear. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Its usually not a good idea to trade with accounts that have bad feedback. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Learn the fundamental steps for running an eBay business. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Sunday Mystery Wall is back! $15 each. - Facebook If not, fuck them and continue onto arbitration per their terms and conditions. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. You purchased a specific quantity of an item, but received the wrong amount. But obviously I cant prove that. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Its unfair they side with the buyers all the time. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Before you start your Missing Mail Search, you will want to double check the status of your package. A buyer will offer to purchase your item and send a larger payment than required. All sales are final after the buyer rates the seller or 3 days after delivery. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Two moths ago, a parcel comes back. Buyer had wrong address, item was sent back, what now? - EBay If there's something wrong with your item, you can return it to the seller for a refund or a replacement. It also looks like the original label is a printed label, cut out and then taped on. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Did you include the reference number on the label? Same thing just happened to me and I was able to keep the earning. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. There is one more scam that I have had to deal with. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. You have to make them paying you off a better deal than the hassle you will continue causing for them. Zero money was left over. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. For more information, please see our Buyers abusing "not as described" to force refund - PayPal Community 03:21 PM. This sounds exactly like the issue Im having! Usps Signature Confirmation Signed By Someone ElseWhen all goes well Create an account to follow your favorite communities and start taking part in conversations. What happens on eBay when a buyer lies saying that they - Quora on on I don't know what it actually takes for them to get banned. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Ask if they want you to dispose of it or return it to them. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I sent a seller an offer on an item and she accepted. Buyer returned different item - General Selling on Amazon Questions You can request that the buyer send the item back to you immediately. Buyer pretended the item/ring was not as listed. She got her full refund back and kept the ring! Copy and save both forms before submitting them. Ebay going to shit with scammers abusing the money back guarantee. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. I can't really remember what specific package I mailed it in. Create an account to follow your favorite communities and start taking part in conversations. on shot goods Gilas Pilipinas Full Sublimation Jersey A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. Theyll tell you to file a report with the police and then wash their hands of the matter. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Gift card scammers reach out to victims by phone, email, or social media. Things like this happen. A collectable which I still have. and our I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Ebay says I have to "take action" by Sept. 11th. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. did said person say they woud send you the motorcycle and the title and then you would have to pay? His failure to reply to me or send pictures until after Case was decided on his favor was strange. I sent wrong item - Welcome to the Etsy Community When a buyer disputes an item, the review is no longer an option unless they "accept the item". Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. IN THE LAST STRIDE. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. why it was refused and Never heard back. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Attached is a picture of a side buckle and the package with address label. I had a customer contacted me that the item was damaged in transit. If they did, I don't know how they'd be able to verify. Here are some of the most common ways eBay sellers are scammed. Offer to send the copied forms to an ebay chat rep. Once I listed a new in box item as white when it was really blue. Along with photographing everything, try to record any identifying details about the item. The buyer then tried to repeat that same scam several times. These are both things ebay phone reps suggest. Keep choosing to the end, then scroll down and your contact options will be at the bottom. The Fragile stickers could have been added at the GSP. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Phone eBay and they said I should have tried harder. Stockholm syndrome - Wikipedia Lol either way I wasnt surprised. 26-05-2020 There are two occasions in the tracking updates that says it was rerouted due to processing error. I'm not sure if Canada Post would put those on there?? Well tonight I received the above email. Explain that you used a box, not an envelope, if that is the case. thanks to all for your help. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. paperspast.natlib.govt.nz The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. It expressly says this in the PayPal Seller Protection terms. Made sure we sent all images to amazon as it was within 30 days of purchase. Has she possibly got you mixed up with a different seller ? Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. As you say, I would explain to the buyer that different computers and devices show colours differently. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Am I going to be screwed out of $55? Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. This is a type of blackmail. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. 2. Buyer claims wrong item and gets a refund despite - Welcome to the Otherwise, you can also restart the laptop just by pressing the power button. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Somewhat new, never had this happen before. 26-05-2020 Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. I'll go over how it happened, what I did to fix it, and how you can. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed I asked the buyer if the package he received was damaged or opened. Buyer sent me picture of something different in the box. Select Order Not as Described. Good for you. Fabric: Polydex. In my experience, the wait times are usually short and they do call within the estimated time. The status says the item was "Delivered to agent," so the item shows as delivered. I accidentally sent a buyer the wrong item on eBay, but I do - Quora package or mail missing? Usually it will say the name on the package signs for it even if the signature is someone else. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Its the reason Im looking into EBay Protection Program right now. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.
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